Using Fileworks is easy. Uploading files using Fileworks is similar to adding an attachment to an email and just as simple.
Here are detailed instructions. Please contact us if you need further assistance.
- Click the "Submit files" link above, this will open a new browser window or tab, this page will remain open so you can still reference these instructions.
- You will be presented with a login screen. Enter your email address and choose "I am a new customer."
(If you are a returning customer simply enter your credentials and log in.) - Fill out the form that follows to create a login account.
- Once you have completed the account creation (or after you have logged in if you are a returning user), you will be presented a page titled "Send Files & Orders".
- Choose the large yellow icon on the left labeled "Basic File Transfer". Alternatively you can choose "Basic File Transfer" from the drop down menu.
- Fill out the required information on the upper part of the page.
- Below the dark line labeled "Last Step:" select the option labeled "Attach Files".
- Using the "Browse..." button, navigate or go to the folder on your computer where you have saved the files you want to upload (send to us). If you have these files saved online (such as in "Google Docs" or a "Cloud Storage folder" you will need to save them to your computer before you can upload them to us.
- You can attach many files but you must select them one at a time.
- Each time you choose a file using the "Browse..." button the file will be added to a list that will display between the "Browse.." and "Send" buttons.
- If you have "many many" files you need to send see the notes below about packaging multiple files in an archive.
- Once you have selected all the files you want to send click the "Send" button.
- While the upload is processing the "Send" button will display "Your job is being sent. Please wait".
- You may also be prompted to allow pop-ups from this web site, this is a necessity for Fileworks to operate.
- Depending on the size of your files and the speed of your internet connection the upload may take only a few seconds or several minutes. A pop-up window will display upload progress while you wait.
- When your upload(s) are complete a JOB tracking number will be displayed on screen AND sent to the email address you used when you created a Fileworks account.
- Your assigned Account Representative will also be alerted that you have submitted files.
Packaging multiple files
If you have many files to send you may find it more convenient to collect them together and send them as a single package. This is often referred to as creating a ZIP file, Compressed folder, or File Archive. Creating a Zip file or Archive will NOT remove your files from your computer. The process creates the file-set using copies of the files you select. Most desktop computers have some basic built-in features to allow you to do this. Start by collecting all the necessary files together in one folder. If your files are organized with folders (as there are files inside folders and those folders are inside another folder) this is okay. Then check the steps below corresponding to Mac or Windows computers.
Windows computers
- Locate the files or folder that you want to compress.
- Right-click the file or folder, point to "Send To", and then click Compressed (zipped) Folder.
Mac computers
To compress items do any of the following:
- Select the item or items you want to compress and choose File > Compress.
- Control-click an item and choose Compress from the shortcut menu.
- In a Finder window, select one or more items and choose Compress from the Action menu (looks like a gear).
These steps are specific to OS X Snow Leopard (10.6); however older versions are very similar. OS X Tiger (10.4) uses the term "Create an Archive" instead of "Compressed File".